WHY CHOOSE JONES HEARING

Welcome to Jones Hearing. We are a family-run business open since 1959. If you have a hearing problem, we can help. Our facilities are equipped with the most advanced hearing diagnostics and our staff is license, friendly and proficient. Your complete satisfaction is our goal.

Our Mission Statement:

Passionate commitment to delivering excellence in individual care and caring built on a foundation of exceptional skills, expertise, and advanced hearing instrument technology.

Our Commitment:

Individuals caring for individuals, together.

Our Pledge to Our Customers:

• To conduct a complete and accurate hearing evaluation.
• To recommend hearing aids only in those cases where hearing aids will help.
• To carry the broadest and most comprehensive line of hearing aids.
• To carry the newest and best products from the finest manufactures throughout the world.
• To recommend a brand, style and circuit which is determined by the patient’s individual hearing problem. The “best” hearing aid is determined by the specific needs of the individual – we do not provide “one size fits all” discount hearing aids.
• To provide on-site diagnostics, repairs, maintenance and parts for most common hearing aids.
• To provide personal counseling to our patients in the successful use of hearing aids.

Why Jones Hearing Is Your Best Choice:

We encourage you to shop around, do some research, after which we are confident you will come to us for the following reasons:

Affordability:

• We pledge to match the published price of any competitor.
• Your first hearing counsultaion is FREE and you are under no obligation afterwards to purchase anything.
• The price of your hearing aid includes several follow-up visits within the 30 day trial period.
• There are no fees for service during the warranty period.

Family Owned:

We are family owned and so we are working for YOU, not the hearing aid companies.

Professionalism:

You will be consulted, evaluated and fitted by licensed professionals. Your insurance will be processed by an insurance specialist.

Comfort:

Your comfort is paramount. Our licensed professionals take the time to explain exactly what they are doing. They summarize the results of your tests with you, interpret the findings in plain language, and make recommendations based on your individual diagnosis and needs. Together you create a hearing management plan that best benefits you and your lifestyle.

On-site Facilities:

We have in-house laboratories in all locations. Depending on the style of hearing aids you choose, you may be able to walk in for your first hearing consultation and walk out hearing better in just a few hours. Many locations have viewing windows to the laboratory areas, so you can watch your hearing aids being prepared.

Individual Care:

We provide intimate individual care, taking steps to insure your privacy and to be HIPPA compliant at all times. We pledge to recommend a hearing instrument that best fits your individual hearing and lifestyle requirements.

Extensive Service After the Sale:

• We provide counseling on the maintenance and use of your new hearing device.
• We schedule one or more follow-up consultations during your 30 day trial period in which we adjust the programming of your instrument as you and your brain become accustomed to hearing better.
• We provide in-house service and maintenance of hearing aids.
  • We keep a library of factory service specifications for most brands of hearing aids.
  • Our on-site labs are staffed by factory-trained technicians with current knowledge of today’s technology
  • Our facilities are equipped with state-of-the-art diagnostic computers to troubleshoot electronic problems, while-you-wait in most cases.
  • We stock a large variety of hearing aid batteries.

Competent Courteous Staff:

• Federally Recognized: Our dispensing staff is recognized by Health Care Financing Administration (HCFA) as professional hearing services providers.
• Licensed Professionals: Our audiologists and dispensers are licensed by the states in which they practice.
• Research Leadership: Our staff is involved in auditory and related research pertinent to hearing loss, tinnitus, and balance dysfunction.
• Recognized By Peers: Our staff has been recognized by our peers: some have lectured or published articles on hearing related matters. In 1986, Ray Jones testified in Washington, DC before the Food & Drug Administration on matters relating to hearing and dispensing.
• Full-Time Insurance Department: We are providers on most managed-care plans and comply with the Health Insurance Portability Act (HIPPA).

Experience:

We care for more than 16,000 individuals every year.

Continuing Education:

Every staff member undergoes specialized continuing education to insure they are knowledgeable concerning all new technology and research in the field.

Convenience:

We have over 30 locations throughout Texas and now Louisiana. We are nearby if you need immediate assistance. Just call 1-800-580-9494 and we will direct you to the location nearest you. You can also search our locations online. We have professionals in audiology, dispensing, insurance and administration on site in every location.

Commitment:

We are committed to your hearing and comfort. Every location meets our standards of excellence in all areas and we never stop looking for ways to improve.

Caring:

We regularly donate to So The World May Hear, that provides testing and hearing aids to needy children worldwide. Last year we participated in a mission to Venezuela and have also done missions in the United States in prior years.

Quality:

Jones Hearing does not provide “cheap” or “discount” hearing aids. We strive for excellence in all areas of our business and pride ourselves on the diversity of choices we offer in price ranges and sound technology while never skimping on quality. We guarantee to match the prices of our competitors. “Discount” or “cheap” hearing aids are NEVER the best, and we want only the best for our customers.