WHAT TO EXPECT AT JONES HEARING

Jones Hearing is committed to CUSTOMER SERVICE.

Our competitors have access to the same hearing technology that we have, so how can we win your business? SUPERIOR SERVICE is the answer. We train our staff to give you superior service and make you comfortable and informed through every step of testing, programming and adapting to your hearing aids.

>> Appointment, Initial Questionnaire, Insurance
>> Initial Consulation and Hearing Test(s)
>> Test Interpretation, Hearing Aids Consultation
>> Fitting and Programming Your New Hearing Aids

Appointment, Initial Questionnaire, Insurance

1. You contact us. One of our associates talks with you and sets an appointment for you to see one of our trained professionals that day or the next.
   • Statistics say that most people wait as many as 7 – 10 years to address a hearing problem. We don’t want you to wait one minute more.
2. You arrive at a Jones Hearing Center. We ask for your insurance information, so we may start that process immediately.
   • We educate our front office staff to be sensitive to the needs of people experiencing hearing problems. We hire personable people and train them to insure you have a pleasant experience.
   • Our experienced insurance providers contact your insurance company to confirm your insurance coverage. We want you to walk out hearing better.
   • We are providers for most managed-care plans and are experienced with Medicare, Medicaid, and other governmental assistance providers.
3. You fill out a short one-page (front and back) form with your contact information and answer some basic questions about your hearing such as:
   • What motivated you to come in today?
   • What situations do you find yourself in and how often? (Such as church etc.)
4. You will meet with a hearing professional within fifteen minutes of your scheduled time. We have clean spacious lobbies in each center.

Initial Consulation and Hearing Test(s)

1. Using the information you have provided, your hearing professional discusses your hearing concerns with you, asking you for more details as needed.
2. Your hearing professional looks into your ears with a video-otoscope, a small camera which projects a video image of the inside of your ear on a TV screen. The video-otoscope is no bigger than the hand held otoscope most doctors use to check your ears. You will be told what you are seeing and any implications it has concerning your hearing. (Jones Hearing is one of the few hearing centers in the country to be equipped with video-otoscopes in all its locations.)
3. CONTINGENCY: If it is determined you have an infection or other condition requiring a physician’s attention, Jones Hearing gives you a list of several doctors who are Ear, Nose and Throat specialists in the area, and may even assist you in making an appointment with one of them.
4. You are shown into a large, well-lit sound-proof room for your hearing test. Each room has a window into the control booth where you can see your professional and speak to them via a microphone.
5. The hearing care professional fits you with soft expandable disposable ear plugs that insure the most accurate readings of your hearing. (Headsets are not as accurate.)
6. Your hearing professional takes you through a series of hearing tests:
   • Examples:
     • Warbletones - Put up a finger when you hear something
     • Repeat what word you hear
     • Repeat sentences heard through background noise
     • These various hearing tests pinpoint problems: in which ear(s) and to what extent, what frequencies, what volumes, what level of background noise interferes with your understanding, etc.

Hearing Test Interpretation,
Consultation to Find the "Best" Hearing Aids for You

1. The hearing care professional goes over your test results with you. Your hearing loss will be explained.
2. Using your test results and your preliminary information, you and your hearing care professional determine the “best” hearing aid for your individual lifestyle and specific hearing problems.
   • It is the job of Jones Hearing to help you to achieve better hearing.
   • It is your job to know what you can afford.
3. Jones Hearing informs you of all costs.
• Our insurance department informs you what is covered by your insurance and what is not.
• We accept all major credit cards.
• We will work with you to create a payment plan if needed.

Receiving a Hearing Aid: : Fitting and Programming

1. Each Jones Hearing location has an on-site laboratory.
   • If needed, you will have ear molds made of each of your ears. This is a simple and painless process where liquid is poured in your ear which congeals as it cools to form a mold of your inner ear. To avoid confusion, the mold for the right ear is tinted red and the left is tinted blue.
2. Many Jones Hearing centers stock a large variety of brands and models of the most up-to-date hearing technologies. Depending on the type of hearing aids you purchase, our licensed dispensers may assemble your unique instrument on-site while you watch through a window.
3. Hearing aids should be called hearing computers in today’s high tech world. Your hearing professional “programs” your hearing aid on a computer through LIVE SPEECH MAPPING.
   • With your hearing aids on, the hearing professional will ask you questions about what you are hearing and program your aids to know what sounds to maximize, what sounds to minimize, and the limit of volume that is comfortable to you. Once programmed, your hearing aid will make many adjustments automatically for you.